RMA REQUEST FORM

ACE Training

ASIS Certified Engineer (ACE) Training

Warranty & RMA

Warranty Repair Policy & Return Procedure

Application Notes

Information on how to operate our system

RMA

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TECHNICAL ENQUIRY

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RMA PORTAL

To return an RMA, please go to RMA Portal (For Registered Dealer Only)

Getting Started

  1. First, send all enquiries/details to rma@asis-technologies.com via email. Details required:
    1. Company Name
    2. Email (RMA issues)
    3. Office Telephone Number
    4. Address
  2. We will send an email with a default password to login.
  3. After received the default password, go to RMA Portal.
  4. Click “Customer Login” link at the top left corner of the web portal. Login with email and type default password provided by us.
  5. Click your email address at the top left corner of the web portal.
  6. Go to Profile Detail account page and click on Login Info.
  7. Change your password and login again.

How to Use RMA Portal?

  1. Login an RMA Portal using email and password.
  2. Click “Submit a Request for RMA” link, on the top right corner of the web portal. Then fill in the Product code and information/detail.
  3. Enter product code of RMA item that is faulty and need to return back to our company, fill in the form with all the details required.
  4. If there are a few items to return, click the “Add another product to return” button. After entering all the information, click “I am done adding product(s)” button.

How to Review RMA Case Status?

  1. Login an RMA Portal using email and password.
  2. To review the status, click Check RMA Case Status.

RMA Request Form

Note: Please proceed with RMA Request Form if not able to use an RMA Portal.

Please fill up the following form and we will contact you soon. Alternatively, you may want to contact our technical support team at rma@asis-technologies.com.

 

Please provide the following information(All information is required to process a RMA request)

Warranty

Warranty

Warranty

Warranty

Warranty

Warranty


*compulsory field

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